Shipping & Returns Overview
This Shipping & Returns document applies to orders placed on sandalsppley.com for women's shoes. By placing an order, the buyer accepts the shipping, refund, and return terms stated in this document. Hong Kong Zamlee Co., Limited provides shipping services through third-party carriers. Shipping timelines are standard carrier timelines and depend on destination, carrier capacity, and address accuracy. Hong Kong Zamlee Co., Limited does not guarantee rapid delivery times.
Order Processing and Dispatch
Hong Kong Zamlee Co., Limited processes orders after payment authorization and address verification. Orders are dispatched to the carrier after processing is complete. The buyer must provide a complete and accurate delivery address. Hong Kong Zamlee Co., Limited is not responsible for delays caused by incorrect addresses, unavailable recipients, customs inspections, or carrier disruptions. Tracking information is provided when the carrier makes it available.
Shipping Methods and Delivery Timeframes
Shipping methods are selected at checkout. Delivery occurs within standard carrier timeframes for the selected method and destination. Delivery timeframes are estimates provided by the carrier. Hong Kong Zamlee Co., Limited does not promise or guarantee expedited delivery unless a separate written agreement states otherwise. Title and risk of loss pass to the buyer upon carrier delivery confirmation to the address provided by the buyer.
14-Day No-Reason Refund Policy
The buyer may request a refund for any reason within exactly 14 calendar days from the date of receipt. This is a strict 14-day no-reason refund policy. The 14-day period begins on the date the carrier confirms delivery to the buyer. Requests submitted after the 14-day period are not eligible for a no-reason refund. The buyer does not need to provide a reason for the refund request. Hong Kong Zamlee Co., Limited may require proof of purchase and delivery confirmation to verify the request.
Return Eligibility Conditions
Returned items must be unused, unworn, and in original packaging. All original tags must be attached. Items must be returned in the same condition in which they were received. Items that are damaged, altered, soiled, or missing original packaging are not eligible for a refund. Non-returnable items are limited to items that fail the eligibility conditions stated in this document. The buyer is responsible for verifying the return eligibility before shipping the item back.
Return Shipping Costs
The buyer completely bears all return shipping costs. Hong Kong Zamlee Co., Limited does not reimburse, prepay, or refund return shipping charges. The buyer must pay the carrier directly for return shipping. Original shipping charges are not refunded unless applicable law requires a refund. If the buyer uses a shipping label provided by Hong Kong Zamlee Co., Limited, the cost of that label is deducted from the refund or charged to the buyer. Return shipping costs are non-refundable under this policy.
Step-by-Step Return Process
Step 1: The buyer contacts Hong Kong Zamlee Co., Limited at [email protected] within exactly 14 calendar days from the date of receipt to request a refund.
Step 2: The buyer provides the order number, proof of purchase, delivery confirmation, and the reason for return if the buyer chooses to provide one.
Step 3: Hong Kong Zamlee Co., Limited reviews the request and sends return instructions to the buyer if the request meets the policy conditions.
Step 4: The buyer packages the items securely with all original tags and original packaging.
Step 5: The buyer ships the package to the return recipient using a trackable shipping method. The buyer pays all return shipping costs.
Step 6: The buyer sends the tracking number to Hong Kong Zamlee Co., Limited at [email protected].
Step 7: Hong Kong Zamlee Co., Limited inspects the returned items after delivery. If the items meet the return eligibility conditions, Hong Kong Zamlee Co., Limited approves the refund.
Return Recipient and Address
The recipient must be Hong Kong Zamlee Co., Limited, the contact phone is +852 4094 4241, and the specific return address is FLAT/RM 1802 BEVERLY HOUSE 93-107 LOCKHART ROAD WAN CHAI HK. The buyer must write the order number on the outside of the return package. The buyer must not send returns to any address other than the specific return address stated in this document. Hong Kong Zamlee Co., Limited is not responsible for returns sent to an incorrect address.
Refund Processing and Arrival Time
Approved refunds are issued to the original payment method. Refund arrival time is at least 14 calendar days from the date Hong Kong Zamlee Co., Limited approves the refund. The refund arrival time may be longer depending on the payment provider, card issuer, or financial institution. The buyer must allow at least 14 calendar days for the refund to arrive after approval. Hong Kong Zamlee Co., Limited does not control the final posting time of the refund by the payment provider.
PayPal Refund Timeframes
PayPal refunds take at least 14 calendar days from the date Hong Kong Zamlee Co., Limited approves the refund. Local laws require up to 30 calendar days for PayPal refunds in some regions. In those regions, the buyer must allow up to 30 calendar days for the PayPal refund to arrive. The buyer must monitor the PayPal account for the refund. Hong Kong Zamlee Co., Limited provides refund confirmation to the buyer after the refund is submitted.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day deadline perfectly matches the Terms of Service. The buyer must contact Hong Kong Zamlee Co., Limited at [email protected] within exactly 7 days of receipt. The buyer must provide photographs of the item, the packaging, and the shipping label. Claims submitted after exactly 7 days from receipt are not accepted. Hong Kong Zamlee Co., Limited reviews approved damaged or defective claims under the Terms of Service.
Contact Information
For shipping and return questions, the buyer contacts Hong Kong Zamlee Co., Limited at [email protected]. The contact phone is +852 4094 4241. The specific return address is FLAT/RM 1802 BEVERLY HOUSE 93-107 LOCKHART ROAD WAN CHAI HK. The recipient must be Hong Kong Zamlee Co., Limited.